Apple to Remedy iPhone 4 Signal Fault

Published: July 3rd 2010
in News » World

Pic: Apple

Just a few weeks ago, Apple released its brand new anticipated iPhone 4. The iPhone 4 became the most successful product launch in Apple's history with over 1.7 million units sold within just a few days. With these numbers, you would expect the guys at Cuppertino (Apple’s HQ) to be celebrating, but in fact they aren’t, as a major design error has overshadowed the phone’s success. 


Following the smartphone’s launch, many new iPhone owners reported that the signal strength and reception dropped significantly when the phone was held in a specific way – on the lower left side. Not long after that, videos showing the weird bug started popping all over the web; there are also talkbacks mocking Apple. The growing pressure finally got to Apple, who have decided to seriously address the issue.


In a statement released to the press, Apple says a fault in its new iPhone 4 is causing it to incorrectly display the phone's signal. According to them, the problem is related to an error involving how the signal bars are displayed, rather than a reception issue. On the contrary, many tech experts claim the problem is deeper than a “cosmetic design flaw.”


Moreover, Apple had said that generally all phones gripped in “certain ways will reduce its reception by one or more bars."


"We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising," the statement read. "Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong.”


“Our formula, in many instances, mistakenly displays two more bars than it should for a given signal strength. For example, we sometimes display four bars when we should be displaying as few as two bars,” Apple explained. The company also added that the problem existed in the original iPhone as well.


Apple promises to fix the bug with a patch "within a few weeks" In theory, once the patch has been applied, the iPhone's bars will report signal strength "far more accurately." However, many industry experts are skeptical as the iPhone 4 integrates the antenna into the case, claiming that "changing the display may make some people feel better, but it doesn't really fix the problem."


The people who purchased the new iPhone may also choose to get a full refund within 30 days of purchase, Apple announced. In case you were wondering, one solution is already available: Apple sells a rubber shield that protects the sensitive area. In the meantime, Apple’s CEO Steve Jobs summarized one of the more embarrassing foul-ups from a major tech company in a simple manner: “Just avoid holding it in that way.”

Related articles: (iPhone, Apple, Steve Jobs)

Share with friends Print this page Read later Recommend 3 times